Training Opportunities Automation

Training is often critical for getting started with your automation system. To help get you started with the automation system, we do offer different opportunities for training. Training over the phone, training at our factory, and training at your facility are three great options. Please select the desired tab to learn more about each opportunity.

 

Phone Training

Factory Training

On-Site Training

Phone Training Sessions are offered to our Digilink-HD, Digilink-Xtreme, New~Wave, & New~Wave Lite customers.

 

Can't visit us? Then we can log on to your PC and visit you!  As part of the Digilink-HD, Digilink-Xtreme, New~Wave*, and New~Wave Lite* program, you are entitled to receive FREE customer support from our friendly trained staff. Specifically, we offer FREE Phone Training Sessions. These phone training sessions are extremely helpful in getting you acquainted with the different screens within the software and the basic operations. They typically last from a half hour to as much as 2 hours depending on your needs. It is excellent for getting your toes wet and helping you to get started with the program.

 

How it typically works is:

 

STEP 1: Fill out the appointment request form with a day that you and your staff can do the training. Our support staff is available Mon-Fri, 9am to 3pm MST (excluding major holidays).

 

*Required

 

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STEP 2: We will contact you to finalize a day and time that works best with your schedule.

STEP 3: REQUIRED - Fill out this form completely and either email or fax it back to us.

STEP 4: Once we have setup the appointment we will email you GoToMyPC instructions so that we may log on to your PC.

STEP 5: At the time of our appointment we will log on to your PC and give you a call.

STEP 6: We will first review the different screens of the automation software and explain the different functions and buttons.

STEP 7: This time is also a great time for questions. So be sure to write down any questions that you may have ahead of time.

STEP 8: We will then setup your Air Schedule as well as create a basic template for your schedules. This part is extremely helpful even if you are using a 3rd party traffic software.

 

*New~Wave & New~Wave Lite customers are entitled to only 30 minutes for a free computer configuration and setup. Additional training may be purchased for $50 per half hour. Please fill out this form if you would like additional training.

 

 

Factory Training is offered to our Digilink-HD & Digilink-Xtreme customers

 

Join us at our Loveland Colorado facility and learn about your Automation system. Offered with our Digilink-HD and Digilink-Xtreme software, you may come for a FREE 2 day training.

 

Classes are offered regularly and typically requires a 1 month advance notice. We only schedule one station at a time, so that we may concentrate on specific training needs for your station. Trainings are typically scheduled for Tuesday/Wednesday, but can be scheduled for any day Mon-Fri, excluding holidays & weekends. These classes typically go from 9am till 3pm each day.

 

Contact our sales department to setup your FREE 2 day factory training: sales@arrakis-systems.com

 

 

What to do once your training is scheduled:

 

Denver International Airport is the closest airport to our location. Super Shuttle www.supershuttle.com is a good service for getting you to your hotel, and costs approximately $40 per person per trip.

 

It takes around an hour, to hour and a half to get to and from the Denver International Airport to our facility.

 

Our address is:

 

6604 Powell St

Loveland, CO 80538

970-461-0730

HOTELS

 

We do recommend 2 hotels that are within 1 mile of our facility. They may provide a discount if you mention that you are visiting us. Both are new, and have average prices for the area.

 

Candlewood Suites Extended Stay Hotel Loveland

6046 East Crossroads Blvd,

Loveland, CO 80538

(970) 667-5444 ‎

www.candlewoodsuites.com

 

Embassy Suites Loveland Hotel, Spa & Conference Center

4705 Clydesdale Parkway,

Loveland, CO 80538

(970) 593-6200 ‎

www.embassysuitesloveland.com

On-Site Training is offered for our Digilink-HD & Digilink-Xtreme customers.

 

Can't visit us? Then we'll visit you! Offered with our Digilink-HD and Digilink-Xtreme software, you may schedule us to visit your station for a 3 day training. These trainings require a 3 day minimum at $1,000 per day. Travel, hotel & food expenses must be covered as well.

 

On-site classes are offered regularly and typically require a 1 month advance notice. Trainings may be scheduled Mon-Sat excluding holidays.

 

Trainings only cover the software portion of the automation systems and wiring & networking must be setup prior to the visit. It also does not cover any 3rd party software.

 

Contact our sales department to setup an on-site training: sales@arrakis-systems.com

 

 

What to do once your training is scheduled:

 

1) Get your wiring completely setup.

2) Get your 3rd party software setup to work with our software.

3) Get your Windows Network setup between On Air & Production PC's.

4) Add audio files to On-Air & Production PC's.

 

Our customer support staff is able to help with every step of this process and the reason we encourage these steps to be done prior to the visit is so that we can cover more material in our visit.