There are 2 software components to the Digilink-HD automation system, and both are unlocked differently. There is the On-Air software which is unlocked via the Bridge switcher. And there is the DHD-Tools software that is unlocked via the USB stick. Here are more in depth instructions:
On-Air software unlock
The On-Air machine must be connected to the Bridge via the USB and RS232 connections at all times. Users who pay monthly or yearly, are required to enter an unlock code in the On-Air software of DHD. These codes can be added manually by a user, or automatically via the Internet. The user is responsible to make sure that these codes are entered properly so that the software does not time out.
At the top of the software it displays a Due date and an Expiration date. The software must have its code updated prior to the Expiration date. Credit card payments are typically processed on the Due date.
Enter Code Manually
There are 2 ways to manually authorize the On-Air software:
A) Find Code on the website - go to this link: 'www.arrakis-systems.com\xtreme_unlock_codes.txt'
1) Press Ctrl + F to bring up the search box.
2) Type in your serial number (this number can be found in Bridge>Get Bridge ID Data).
3) Copy the found 10 digit code.
4) Click on Bridge.
5) Click on Manually Authorize the Bridge.
6) Enter the code and click Save Code. The Due Date and the Software expiration date should now be updated.
B) Your On-Air machine must be connected to the Internet.
1) On the On-Air screen, click on Bridge.
2) Select Auto-FTP Authorize the Bridge.
3) Click on Get Code. The Due Date and the Software expiration date should now be updated.
Automatically Retrieve Code
Automatically update your code
If the On Air PC (PC connected to the Bridge Switcher) is connected to a reliable & fast Internet connection, you may update the code automatically. If your Internet connection is slow & unreliable, you may not update properly.
The software will automatically look to the web for a new code. Credit cards are typically charged on the Due date. If you notice that the software is about to expire, please call our Automation accounting department: 970-461-0730 x308
There is a due date and an expiration date located at the top of the Digilink-HD screen. If you are getting a message that says that the software is about to expire, please follow the steps to manually enter the code. If manually entering the code does not work, then please contact our Automation Accounting department at 970-461-0730 x308
You may also find answers to common problems on our Troubleshooting page.
The DHD-Tools software is unlocked via a provided USB unlock stick. This stick is to remain connected to the desired PC at all times for the software to function. You will need to purchase a new stick if the stick is lost, damaged or stolen. It is strongly recommended to keep the stick connected to the PC in a safe place.