ARRAKIS SYSTEMS
Digilink-HD Help Center

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Troubleshooting / Error Messages

There are no troubleshooting or error messages material at this time.

Warranty

There are 2 different payment options for the Digilink-HD, each has its own warranty:

 

Monthly / Yearly Users - Replacement of a defective PC 'Bridge' hardware is free during the period of the program. If the PC ’Bridge‘ fails for any reason, it will be replaced. The replacement order will be processed within the next Arrakis business day and shipped if it is in stock. The replacement unit may be new or refurbished. The customer must return the defective unit in the box the replacement arrived in. The defective unit must arrive at the factory within 2 weeks or the customer will be charged the current list price for the unit.

 

This program does not cover any costs or losses associated with labor or materials from customer's employees or 3rd party services. Lightning damage or 'acts of God' are not covered in the warranty.

 

 

Digilink-HD ($10,500 buyout) - Replacement of a defective PC 'Bridge' hardware is free for the 1st year after purchase. If the PC 'Bridge' fails for any reason during the initial year, it will be replaced. The replacement order will be processed within the next Arrakis business day and shipped if it is in stock. The replacement unit may be new or refurbished. The customer must return the defective unit in the box the replacement arrived in. The defective unit must arrive at the factory within 2 weeks or the customer will be charged the current list price for the unit.

 

This program does not cover any costs or losses associated with labor or materials from customer's employees or 3rd party services. Lightning damage or 'acts of God' are not covered in the warranty.

 

If after the initial year, there are options for repair. Please contact dhdsupport@arrakis-systems.com for all repair questions.

 

 

Contact

Monthly / Yearly Users - Customer support is available:

Monday - Friday (Excluding Holidays)

8am - 4:30pm MST

970-461-0730 x311

dhdsupport@arrakis-systems.com

 

 

Digilink-HD (Buyout) - The first year of customer support is included for those who own the Digilink-HD automation system. Additional training, or support may cost extra after the initial year.

 

If it is past the initial year of purchase, you may request training (or get help with troubleshooting) by filling out this form and either emailing to dhdsupport@arrakis-systems.com, or faxing to 970-663-1010.

 

You may contact support at:

Monday - Friday (Excluding Holidays)

8am - 4:30pm MST

970-461-0730 x311

dhdsupport@arrakis-systems.com

 

 

Video Tutorials

There are 30 plus video tutorials, and over 2 hours of training available for DHD users. Please visit this link to view the video tutorials page.

 

 

Unlocking Software

It is necessary to unlock the Digilink-HD system, along with DHD-Tools. To learn how, please visit the Unlocking Software page.

 

 

Software Update

It is critical that you keep your On-Air and DHD-Tools software up to date on the latest version of software. To learn more, please visit the Software Update page.

 

 

Training Opportunities

There are multiple different ways to learn about your automation system. Visit the training opportunities page to learn more.

 

 

Streaming Service Setup

Our automation system works with all major streaming services. To learn more on how to setup your streaming service to work with our automation software, please visit the Internet Radio page to learn more. Select the Streaming Services tab for  instructions.

 

 

PC Specs

 PC Specs