Automation Warranty We have you covered.

It is critical that your PC meets minimum specifications for our software to run reliably. These specifications may change at any time without notification. Please contact our support team with any questions. Choose the product tab to view the specifications required.

 

Digilink-HD

Digilink-Xtreme

New~Wave

DHD-Live / NW-Lite

There are 2 different payment options for the Digilink-HD, each has its own warranty:

 

Monthly / Yearly Users - Replacement of a defective PC 'Bridge' hardware is free during the period of the program. If the PC ’Bridge‘ fails for any reason, it will be replaced. The replacement order will be processed within the next Arrakis business day and shipped if it is in stock. The replacement unit may be new or refurbished. The customer must return the defective unit in the box the replacement arrived in. The defective unit must arrive at the factory within 2 weeks or the customer will be charged the current list price for the unit.

 

This program does not cover any costs or losses associated with labor or materials from customer's employees or 3rd party services. Lightning damage or 'acts of God' are not covered in the warranty.

 

 

Digilink-HD (Buyout) - Replacement of a defective PC 'Bridge' hardware is free for the 1st year after purchase. If the PC 'Bridge' fails for any reason during the initial year, it will be replaced. The replacement order will be processed within the next Arrakis business day and shipped if it is in stock. The replacement unit may be new or refurbished. The customer must return the defective unit in the box the replacement arrived in. The defective unit must arrive at the factory within 2 weeks or the customer will be charged the current list price for the unit.

 

This program does not cover any costs or losses associated with labor or materials from customer's employees or 3rd party services. Lightning damage or 'acts of God' are not covered in the warranty.

 

If after the initial year, there are options for repair. Please contact dhdsupport@arrakis-systems.com for all repair questions.

 

 

There are 2 different payment options for the Digilink-Xtreme, each has its own warranty:

 

Monthly / Yearly Users - Replacement of a defective PC 'Bridge' hardware is free during the period of the program. If the PC ’Bridge‘ fails for any reason, it will be replaced. The replacement order will be processed within the next Arrakis business day and shipped if it is in stock. The replacement unit may be new or refurbished. The customer must return the defective unit in the box the replacement arrived in. The defective unit must arrive at the factory within 2 weeks or the customer will be charged the current list price for the unit.

 

This program does not cover any costs or losses associated with labor or materials from customer's employees or 3rd party services. Lightning damage or 'acts of God' are not covered in the warranty.

 

 

Digilink-Xtreme (Buyout) - Replacement of a defective PC 'Bridge' hardware is free for the 1st year after purchase. If the PC 'Bridge' fails for any reason during the initial year, it will be replaced. The replacement order will be processed within the next Arrakis business day and shipped if it is in stock. The replacement unit may be new or refurbished. The customer must return the defective unit in the box the replacement arrived in. The defective unit must arrive at the factory within 2 weeks or the customer will be charged the current list price for the unit.

 

This program does not cover any costs or losses associated with labor or materials from customer's employees or 3rd party services. Lightning damage or 'acts of God' are not covered in the warranty.

 

If after the initial year, there are options for repair. Please contact dhdsupport@arrakis-systems.com for all repair questions.

 

 

Hardware

The New~Wave USB stick is protected for defects for the first 30 days after purchase. It will cost the same original price to replace the USB stick if it gets damaged or stolen.

 

Troubleshooting

You may contact the customer support department for troubleshooting any problems that you may be experiencing. The support department charges $100 per incident. You may request support by filling out this form and either emailing or faxing the form back to the support department:

 

Training

New~Wave customers are entitled to 30 minutes for computer configuration and setup. Additional training time may be purchased for $50 per half hour. Please fill out this form if you would like additional training.

 

Computer Configuration

You have the option of letting the customer support department configure and clean up your On Air PC for a $35 charge. Please fill out  form and either email or fax it back to the support department.

 

Email: support@arrakis-systems.com

Phone: 970-461-0730 x332

Fax: 970-663-1010

 

 

 

Hardware

The New~Wave Lite USB stick is protected for defects for the first 30 days after purchase. It will cost the same original price to replace the USB stick if it gets damaged or stolen.

 

Troubleshooting

You may contact the customer support department for troubleshooting any problems that you may be experiencing. The support department charges $100 per incident. You may request support by filling out this form and either emailing or faxing the form back to the support department:

 

Training

New~Wave Lite customers are entitled to 30 minutes of free training/setup. Additional training time may be purchased for $50 per half hour. Please fill out this form if you would like additional training beyond the initial 30 minutes.

 

Computer Configuration

You have the option of letting the customer support department configure and clean up your On Air PC for a $35 charge. Please fill out  form and either email or fax it back to the support department.

 

Email: support@arrakis-systems.com

Phone: 970-461-0730 x332

Fax: 970-663-1010